Frequently Asked Questions


We have tried to answer the questions that are most asked by our members, payors and providers. We offer multiple programs and services and since there is no one answer that would cover all of the options we offer, we have broken down these FAQ's to fit each of the following categories. Some of the questions will be repeated because the answer will be different depending upon which product or service you are using or on which you want more information.

Please follow these links to visit our Frequently Asked Questions.
PPO Preferred Provider Organization (Sagamore® Plus and Sagamore® Select)
EDI Electronic Data Interchange
Ask Us Ask Us A Question

Got a question? Ask us, we can help!

We have tried to answer each question clearly. If you have a question not covered here or an answer we give to one of these questions is not clear, please use the Ask Us link and we will respond as soon as possible. Your question may also be added to this list to help others.

Please include one or all of the following when you send your question so that we can respond to you in the appropriate manner. Thank you!

Don't forget to include:

  • Your Name.
  • The e-Mail address to which you would like the response to go if different from the originating e-Mail address. We will automatically respond to the originating e-Mail address unless you include another "preferred" address.
  • Your Phone Number if you would like someone to call you.
  • Your mailing address if you are requesting a Provider Directory to be mailed to you.